FAQ
Cookie Care
How long will my cookies stay fresh?
• Cookies will stay fresh up to 7 days in package.
• As we do not use any preservatives, cookies must be stored in freezer to extend shelf life, and best stored in an airtight container.
What if I want warm cookies?
• A recommendation for our gourmet cookies is to microwave for 10 seconds to get that warm, freshly baked texture and consistency. This will restore some of the moisture. (Heat in increments of 5 seconds to achieve desired consistency).
Can I freeze the cookies?
• The cookies can be frozen up to 3 months.
• Restore to room temperature before consumption.
• To get a freshly baked cookie from frozen:
1) You can preheat your oven to 350 degrees.
2) Wait until it rises to temperature.
3) Turn oven OFF COMPLETELY.
4) Place cookies (frozen) on baking tray in heated oven to restore moisture with residual heat until thawed.
Cake Care
How should I care for my cake?
• Travel in an air-conditioned car, those back seats can get
very hot in summer, we recommend placing the cake in the passenger
footwell or boot of the car while driving.
• Don’t leave in direct sunlight or in a warm/hot area for too long, especially during warmer months, as the icing may melt.
• Store in the fridge.
• Allow to reach room temperature before eating, (1-2 hours out of fridge) as the cakes are best enjoyed this way.
Will the cake stay fresh if I order the day before my event?
• Yes, the cakes stay fresh in the fridge up to 3 days before serving.
Do you offer vegan/dairy-free or gluten-free options?
• We do not offer vegan/dairy-free or gluten-free options at this time.
Order Changes
Can I make changes to my order?
• Email us at least 4 days before your order date for changes; we may not be able to accommodate certain requests, and additional fees may apply.
Urgent changes for delivery
• Email us for urgent issues like venue changes or delivery changes as soon as possible.
Ordering
How much notice is required for orders?
• Minimum 2 days in advance; recommend ordering 1-3 weeks early due to limited daily capacity.
How do I order?
• All ordering is processed through the Miss Buttermins Bakeshop. Or for fully custom cake inquiries, email at least 2 weeks before.
Can I order any custom cake?
• Email your inquiry 2 weeks before the date you need it for.
• We reserve the right to accept or decline custom cake requests.
• No direct copies of others' work; no character cakes, and we only use buttercream icing.
Delivery / Pickup
Can I get delivery?
• Yes! We deliver to the following cities: Burbank, Glendale, North Hollywood, Studio City, Toluca Lake, Hollywood, Los Feliz, Atwater Village, Silverlake, West Hollywood.
• Delivery takes place on Tuesdays and Fridays from 10 am to 3 pm.
Where are you located?
• We are located in North Hollywood.
• Pickup by appointment only.
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